DEALING WITH CONCERNS ABOUT PRIMARY CARE SERVICES – NEW ARRANGEMENTS FROM 1 APRIL 2011

New arrangements have come into place covering concerns, complaints and redress for the NHS in Wales.  While the redress part of the new regualtions does not affect the primary care providers, the regs do give LHBs powers to investigate concerns in primary care.  An explanatory letter and leaflet can be found at

www.wales.nhs.uk/sites3/home.cfm

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